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Privacy Policy

Last updated October 20, 2025

Privacy notice for TOP AUDIO (PVT) LTD (doing business as “TopAudio”)

This privacy notice (“notice”, “Privacy Policy”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at https://topaudio.io/, or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use the Services. If you still have questions or concerns, contact us at contact@topaudio.io.

Data Controller: Sergei Prosvirin, TOP AUDIO (PVT) LTD, Sirimal Uyana 15, Ratmalana, Colombo 10390, Western Province, Sri Lanka. Phone: +94 714620153

SUMMARY OF KEY POINTS

This summary provides key points; more details are below in the full policy.

  • What personal information do we process? Depends on how you interact with us and the Services.
  • Sensitive data: not processed.
  • Third-party sources: generally no.
  • Why we process: provide/improve/administer Services; communicate; security/fraud prevention; legal compliance.
  • Sharing: with service providers under contract or as required by law.
  • Security: appropriate measures, but no method is 100% secure.
  • Your rights: access, correct, delete, restrict/object, portability (where applicable).

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

  • names, usernames;
  • email addresses; phone numbers; contact preferences;
  • passwords (stored hashed); contact or authentication data;
  • subscription/plan details; license/download history; whitelisted channels;
  • support messages and testimonials you submit.

Sensitive Information: we do not process sensitive information.

Payment Data: processed by Paddle; we receive limited metadata only. See paddle.com/legal/privacy.

Information automatically collected

Device/usage data (IP, browser, OS, language, referring URLs, region, pages viewed, searches, actions, timestamps, diagnostics). Cookies and similar tech are used — see Cookie Notice: https://topaudio.io/cookie-policy.

  • Log & Usage Data (service, diagnostics, performance).
  • Device Data (IDs, model, ISP/carrier, config).
  • Location Data (approximate, IP-based).

2. HOW DO WE PROCESS YOUR INFORMATION?

  • Account creation/authentication; account management.
  • Deliver Services (downloads, license generation, whitelisting).
  • Support & dispute resolution (e.g., Content ID claims).
  • Administrative communications (service/terms/policy/billing).
  • Orders, subscriptions, payments, refunds.
  • Protect vital interests where necessary.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Service providers (hosting/CDN, analytics, email, payments, anti-fraud) under contract; business transfers; compliance/legal requests.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes — to keep you signed in, remember preferences, and measure performance. See https://topaudio.io/cookie-policy. You can manage cookies in your browser; blocking some may affect functionality.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

For as long as necessary for the purposes described (typically the lifetime of your account + a reasonable compliance window). If no ongoing need, delete or anonymize; if not possible (e.g., backups), isolate securely until deletion.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

Encryption in transit, access controls, least-privilege, monitoring. No method is 100% secure; use the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

We don’t knowingly collect data from under 18. If discovered, we deactivate and delete. Contact: contact@topaudio.io.

9. WHAT ARE YOUR PRIVACY RIGHTS?

  • Access, copy, correction, deletion;
  • Restriction/object; portability (where applicable);
  • Withdraw consent at any time (if processing is consent-based).

Exercise rights via contact@topaudio.io or contact.php. You may lodge a complaint with your local DPA.

Marketing: opt out any time; service emails will still arrive when necessary.

Account: to change or close your account, contact us; we retain limited data as needed to meet legal obligations and prevent fraud.

10. CONTROLS FOR DO-NOT-TRACK (DNT) FEATURES

No finalized standard yet; currently we don’t respond to DNT. We’ll update this if that changes.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

Residents of CA/VA/CO/CT/UT may have additional rights: know/access, correction, deletion, portability, and opt-outs for targeted ads/sale/profiling (as defined by law). We do not “sell” or “share” data as defined by CPRA. Requests/appeals: contact@topaudio.io.

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

AU/NZ: Privacy Act rights; South Africa: POPIA rights (Info Regulator: enquiries@inforegulator.org.za; PAIAComplaints@inforegulator.org.za; POPIAComplaints@inforegulator.org.za).

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes — we’ll update this page and the “Last updated” date; material changes may include additional notices.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT?

Contact contact@topaudio.io or use contact.php. Include your account email + relevant license/invoice IDs for faster handling.

Controller details

Data Controller: Sergei Prosvirin, on behalf of TOP AUDIO (PVT) LTD (TopAudio)

Sirimal Uyana 15, Ratmalana, Colombo 10390, Western Province, Sri Lanka · Tel: +94 714620153 · contact@topaudio.io / sergio@topaudio.io

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